FAQ

We’ve been frequently asked” How safe is Indonesia?” and we do appreciate your concern regards the communal conflict in some area in Indonesia, but in fact Indonesia is very big archipelago and many of the places is still beautiful, cultural, friendly and peaceful as ever before.

You can visit Indonesia all the year around, but as you’ve probably known that there is a rainy season and a dry season in Indonesia. The dry season is between Mid April and end of November. The rainy season is between December and March. This doesn’t mean that you can’t visit Indonesia during the rainy season! The chance is higher to get rain in the rainy season. In the highland of Toraja you might get some rain showers in the late afternoon. In the worst case it will rain half a day. If you travel to the south-coastal area of the island, the chance of getting rain becomes higher. In the center of the island, it might rain all day or even a whole week in January and February !

Yes, We do have! Please visit our TripAdvisor page at the following link to read all comment from our previous visitor: https://www.tripadvisor.com/Attraction_Review-g297720-d7076282-Reviews-IndoGlobal_Adventure-Makassar_South_Sulawesi_Sulawesi.html

First you may check out some of our suggested-package tours and if you’re interested then we ask you to take a few minutes of your time to fill in the Reservation Form. From this form we learn about your preferences and will be able to arrange your very individual holiday.The schedule and the price of the whole trip will be sent to you by e-mail promptly. Study it very carefully and tell us where you want some changes to be made. We can help design the trips for you according to your age, capability, point of interests and any trips that meet your requirement with our flexible conditions

Directly after your arrival , probably at the airport of Jakarta or Bali or Sulawesi. You will be met by a very knowledgeable and good English Speaking Guide. He will accompany you during all of your trip and take good care of (almost) all you need. You will start right away with the first of your chosen on our Suggested-Package Tours, if it’s a Trans Java Bali Tour, Trans Sulawesi Tour, or maybe our Discovery Indonesia Tour, or some relaxing days with various activities in Bali Tour, or just a simply hiring a car rental with a driver and Tour Guide. Then fill in our reservation form and we’ll get you back with your requirement.

If you plan to extend your trip, you might want to be accompanied to other regions of East Indonesia, e.g., Borneo, Irian Jaya, Maluku, Lombok or Flores. No problem ! we can design and arrange guides for you who have travelled all over Indonesia and know the certain destinations very well. Just let us know and we can meet you to make your requirement still in our services.

You have a wide variety of choices. We always provide your accommodation with standard hotel or Middle class hotel. But if you like to stay in real luxury, just let us know. Basically, all package tour are design according to your capabilities, interest, requirement and budget.

The rate that will be given to you includes all land-transportation and accommodation during your trip, entrance fees, Guide fees, Porterage , Refreshment, boat-hire and donation. Full board is provided in some of our specialized package tours but if you would prefer to have a half board (Breakfast & Dinner), it can also be arranged so.

You may contact us via Telephone at : + (62 21) 22321567 or via Fax at : + (62 21) 50106321 or call us at our Mobile phone : + 62 812 12290001 (outside Indonesia) : 0812-12290001 (inside Indonesia) or via email at info(at)indoglobaltours.com.

One of our Customer Care Division will be happy to assist you. Please email us at customer-service and provide us with your phone number and the best time to contact you.

Communication via e-mail has become common place in today’s world. As the First Virtual Online Tours & Travel Service Company in Indonesia, IndoGlobal Adventure recognizes the importance of responding in a timely fashion to a Customer’s question or request for information. We have established minimum standards on responding to e-mails to ensure that all customer inquiries or questions are answered quickly and efficiently.
IndoGlobal Adventure is committed to answering all customer service e-mails within 24 hours of receipt. In most cases, e-mails will be answered within 12 hours. To further ensure quality customer service, all incoming e-mails and subsequent responses are monitored by IndoGlobal Adventure Management. A IndoGlobal Adventure’ Customer will always be given the superior personal customer service that they deserve and have come to expect from all of our employees.
If you have any questions or comments, please call +62-812-12290001 (24 hours) or e-mail us at customer-service at info(at)indoglobaltours.com

Yes, we do. we can pick you upon your arrival at the airport and take you back there at the end of your trip. This is part of our service and therefore, You won’t be charged as an additional one.

Our vehicle unit are starting from Medium Size SUV such as Toyota Avanza or Wuling Xenia capable upto 3 Pax, Minibus which capable upto 6 Person and 12 Person, Medium Coach which capable uptp 25-30 Person. All the fleet management, are monitored with Fleet Management System, so that we can maintain safety to our clients and fleet units.

No, There will be no other passengers. It is a private one.

Yes, We do. Besides English Speaking Guide, we also have our own Jerman, French, Italian, Spanish, Dutch and Mandarin Speaking Guide.

To secure your booking, a deposit of 50% of the tour price per person is payable at the time of booking.
This deposit prepayment can be made by direct wire transfer to our Bank Account as follow or with Credit Card:

Cancellation fees will not be charges by IndoGlobal Adventure. However, cancellation fees might be charged by other contractors such as hotel, transportation and others with whom agreement have been made and for such condition that may occur, these fees will be charged to the clients

After commencement of Tour, no refund, in full or a part, will be given for services included in the Itinerary which are not utilized.

The balance of the full tour price must be paid in IDR CASH upon your arrival or before the commencement of travel.

Our quoted Tour-Price is based on U.S. dollars but you can pay us either with Cash (US$, EURO or IDR) Payment with traveller’s cheques is also possible, but you can exchange them either at banks or at money changers.

Based on the daily or quoted exchange rate.

No, Not at all ! Unlike most of the other tours and travel agents. We don’t add a tax on our Tour Quoted Prices. Absolutely no other hidden fees except our real Tour quoted Prices!

Yes, We do arrange package tours to Kalimantan (Borneo), Irian Jaya (Papua), Komodo Island, Flores, Lombok, Bali, Sumba and others. Please also acknowledge that all of our trips operate directly by us not by third parties through our branch offices and representatives. By running directly every trips, we sure we could control directly the safety and quality of the trip as well as to provide you the up-dated information and quote you the most COMPETITIVE TOUR PRICES, direct from us the FIRST HAND Tour Operator.

If after reading our FAQs, we have not answered your questions, please contact us.