Terms & Conditions

HOW TO BOOK YOUR TRIPS
Select the Tour Packages of your choice at our Suggested-package Tour lists as you are free to decide your own to suit the duration of your holiday at which type of hotel and how many additional nights you need. Then e-mail us at : [email protected], we will process your booking request. To avoid disappointment we suggest you book 14 days prior to the date of your arrival at the first Tour destination point in Indonesia. However, for Tour Packages during the peak months of July, August, September and October,we recommend you book at least one month prior. But, in case, you are in Bali or somewhere of major cities of Indonesia which might be shorter period time of your booking. Just forward your requirement and we will get you back within 24 hours.

 

IndoGlobal Adventure’s Package Tours are available for all Travelers both for Individual or Groups. All prices are qouted nett per person in US $ or € Euro at current exchange rates and are subject to change accordingly to market fluctuation if necessary. Rates qouted herein are intended for the use of Individual Travellers but we also have a special dial with Tour Operator and Travel Agency and also for all expatriates in Indonesia. Note : Our stated prices in our web page can be changed with or without any notice. RESERVATION To enable us to handle your requirement efficiently, complete details are necessary : – Name and total number of participants should bee submitted 10 day before arrival – Arrival and Departure schedule with flight details. – Code or name of tour.

 

Confirmation will always be advised by e-mail letter or by facsimile in case of urgently requested and every party concerned have to responsible for their own expenses.

 

As we usually have to pay deposit in order to secure reservations, a relevant charge or prepayment should be made to IndoGlobal Adventure. So, A deposit of 50% of the tour price is payable at the time of booking and the balance of the full tour price must be paid upon confirmation of your booking.The deposit / prepayment can be remitted to our bank account and/or we also accept Credit Card payment and Western Union.

 

Payment can be made by direct wire transfer (T/T) to our Bank Account as follow or with Credit Card thru PayPal. For Credit Card payment, we only receive Credit Card payment thru our online payment gateway. And to avoid Credit Card fraud, IndoGlobal Adventure staff will never asked for your Credit Card details.

 

Account # 5425200001

Name: PT IndoGlobal Wisata Mandiri

SWIFT Code: CENAIDJA

 

Western Union Beneficiary: Oktiza Devina, S.Pd.

 

Note : All bank charges are the responsibility of the sender and Credit Card payment are subject to additional charge of 4.5%. And for Western Union payment, please send only to the above named and not to other names. Oktiza Devina is our Chief Financial Officer whos incharges in any kind of payment.

 

60 Days to Arrival = 25% from total cost of the tour

30 Days to Arrival = 50% from total cost of the tour

15 Days to Arrival = 75% from total cost of the tour

7 Days to Arrival = No Refund

 

Note: We don’t offer refund for SIC Tour, Cruise Ground Handling Tour and Merchandise Item Sale. All this sale are consider final.

 

After commencement of Tour, no refund, in full or a part, will be given for services included in the programme which are not utilised. For Security Deposit of Car Rental, Refund will be process to your original payment method up to 45 days since the car returned to our Garage. And for Cancellation Refund, will be process maximum 30 days from the initial request.

 

DISCOUNT FOR CHILDREN A

child under 11 years is generally granted a reduction of the Tour Price, provided that he/she is accompanied by at least two adults and stays in the same room as the accompanying adults. With the use of a third bed, the reduction is 25 % of the adult’s Twin Sharing price, while without the use of a third bed the reduction is 50% of the adult’s Twin Sharing Price. Only a maximum of two children is allowed to occupy the same room with the accompanying adults

 

All meals,transportation, transfer, tours, etc. as mentioned in each Tour Package description. Accommodation is in a twin / double sharing room. Single occupancy is also available with a supplementary charge. The Package Tour prices based on a minimum of two persons traveling together.

 

Airfares to and from Indonesia, domestic flights, airport taxes, meals and / or sightseeing not specified on each Tour Package Itinerary, costs of passports and visas, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable telephone or communications charges and items of a personal nature.

 

Itinerary and Tour Program is subject to change with or without prior to notice due to local situations and conditions forced.

 

Only for Travel Agents : The original voucher for all services required should be handed to us by your clients on arrival and it will be returned with invoice as proof of services provided.

 

A Package Tour is conducted by experienced English-Speaking Guide, Guides specializing in other language are available on request.

 

Fully Air-conditioned Private cars, minibuses or Coaches are used for transfers and tours depending on the number of participants.

 

Tour Packages participants are advised to take out insurance to cover the following risks while on a tour: flight delay & cancellation; medical, surgical and dental; additional expenses; baggage : loss of money ; personal accident and personal liability.

 

IndoGlobal Adventure are not responsible for any cause of Force Majure such us Flight delay or cancellation, earthquake, floods and etc that can effect your tours. Travel Insurance is suggested to be purchase for this.

 

IndoGlobal Adventure or PT. IndoGlobal Wisata Mandiri (herein called the Company): The Company, its Associates or Agents, while taking every care with participants’ luggage or property, shall not accept any liability for damage, loss or inconvenience in the handling thereof. The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, however, or by whomsoever caused and of whatever kind occurring, of or to the participant if not on board a carrier or conveyance used and operated by the transport companies of firms. The passage contract in use by the transportation companies or firms concerned shall constitue the sole contract between the transportation companies or firms and purchaser of these tours and / or passanger. The Company strongly recommends purchase of Baggage Insurance.

 

For Online Travelers : We can help design the trips according to your point of interest and any trips meet the ideas and requirement. The itinerary with its conditions are flexible. For further information and bookings, please contact us at : [email protected]