FREQUENTLY ASKED QUESTIONS

Where is Sulawesi ?
Sulawesi is one of the biggest islands in East Indonesia. It has two main cities, Makassar, the capital city of Southern part and Manado is the capital city of the Northern part of Sulawesi island. It is only two hours from Bali / Jakarta by Flight.

How safe is Sulawesi today ?
We've been frequently asked" How safe is Sulawesi ?" and we do appreciate your concern regards the communal conflict in Poso (Central Sulawesi) but in fact Sulawesi is still beautiful, cultural, friendly and peaceful as ever before.

When is the best time to visit Sulawesi ?
You can visit Sulawesi all the year around, but as you've probably known that there is a rainy season and a dry season in Indonesia. The dry season is between Mid March and end of November. The rainy season is between December and March. This doesn't mean that you can't visit Sulawesi during the rainy season ! The chance is higher to get rain in the rainy season. In the highland of Toraja you might get some rain showers in the late afternoon. In the worst case it will rain half a day. If you travel to the south-coastal area of the island, the chance of getting rain becomes higher. In the center of the island, it might rain all day or even a whole week in January and February !

Did you have any Guests from Internet who visiting Sulawesi recently ?
Yes, We do have ! Take a look below some of our valued-Guests who have purchased our tours via email (Internet) and they have visited Sulawesi and other regions of East Indonesian Recently :

Booking via Email periode 2008 to 2009:
1. Mr. Norbert Hans & Party (8 Days Toraja - Bugis Cultural Package Tour) - 16 Pax
2. Ms. Kaveri Ray (10 Days Komodo - Flores Package Tour) - 2 Pax
3. Mr. Dirk Van Himste & Ms. Leslie Decq (6 Days Toraja - Bugis Package Tour) - 2 Pax
4. Ms. Ines Molina (4 Days Toraja Cultural Package Tour) - 2 Pax
5. Mr. Marc Chomel (4 Days Toraja Cultural Package Tour) - 1 Pax
6. Mr. Alessandro dr Bazzacchi (4 Days Toraja Cultural Package Tour) - 2 Pax
7. Ms. Angela Campbell (9 Days Toraja - Bugis Cultural Package Tour) - 2 Pax
8. Mr. Capodicasa Massimo (4 Days Toraja Cultural Package Tour) - 2 Pax
9. Mr. Daniel Zwahlen (16 Days Trans Sulawesi Package Tour) - 1 Pax
10. Mr. D'Avack Stefano (6 Days Rafting - Trekking in Toraja) - 2 Pax
11. Ms. Elena Resta (4 Days Toraja Cultural Package Tour) - 2 Pax
12. Mr. Franck Duclos (4 Days Toraja Cultural Package Tour) - 2 Pax
13. Ms. Gemma Casademunt (4 Days Toraja Cultural Package Tour) - 2 Pax
14. Mr. Giuseppe Dellavalle (5 Days Toraja - Bugis Cultural Package Tour) - 2 Pax
15. Ms. Ingeborg Holz (4 Days Toraja Cultural Package Tour) - 2 Pax
16. Mr. Jaap Enters (12 Days Trans Sulawesi Package Tour) - 2 Pax
17. Ms. Kaveri Ray (4 Days Toraja Cultural Package Tour) - 2 Pax
17. Mr. LLuis Marcos (8 Days Toraja - Bugis - Bira Package Tour) - 2 Pax
18. Ms. Margaux Constantin (4 Days Toraja Package Tour) - 2 Pax
19. Ms. Olivia Ketelbant (10 Days Trans Sulawesi Package Tour + Togian Island) - 4 Pax
20. One World Reizen Group (24 Days Borneo-Sulawesi Adventure Tour) - 8 Pax + 1 Tour Leader
21. Ms. Patricia Wagemakers (4 Days Toraja Package Tour) - 2 Pax
22. Mr. Robert Mulcahy (4 Days Toraja Package Tour) - 2 Pax
23. Mr. Tiziano Gambetti (4 Days Toraja Package Tour) - 2 Pax

How do you arrange a TRIP to Sulawesi ?
First you may check out some of our suggested-package tours and if you're interested then we ask you to take a few minutes of your time to fill in the Reservation Form. From this form we learn about your preferences and will be able to arrange your very individual holiday.The schedule and the price of the whole trip will be sent to you by e-mail promptly. Study it very carefully and tell us where you want some changes to be made. We can help design the trips for you according to your age, capability, point of interests and any trips that meet your requirement with our flexible conditions

What do you mean by Personalized Service ?
Directly after your arrival , probably at the airport of UjungPandang or Manado. You will be met by a very knowledgeable and good English Speaking Guide. He will accompany you during all of your trip and take good care of (almost) all you need. You will start right away with the first of your chosen on our"Suggested-Package Tours"., if it's a Toraja package Tours, Togian Islands & Morowali nature reserve, Trans-Sulawesi, or some relaxing days with various activities in the south Sulawesi, Central Sulawesi , South-East Sulawesi or North Sulawesi. or just a simply hiring a car arrangement with a driver and Tour Guide.Then fill in our reservation form and we'll get you back with your requirement.

What is the Follow- up Service ?
If you plan to extend your trip, you might want to be accompanied to other regions of East Indonesia, e.g., Borneo, Irian Jaya, Maluku, Lombok or Flores. No problem ! we can design and arrange guides for you who have travelled all over Indonesia and know the certain destinations very well. Just let us know and we can meet you to make your requirement still in our services.

What are the Accommodations used in your Package Tour ?

You have a wide variety of choices. We always provide your accommodation with standard hotel or Middle class hotel like Madarana Hotel, Rantepao Lodge or similar in Tana Toraja. And the best available hotels in the certain regions like, Sengkang, Bira, Pendolo, Tentena, Gorontalo, etc. but if you like to stay in real luxury like "Novotel Toraja , Misiliana Hotel, Marante Hotel, Sahid Toraja or similar" Just let us know.
And if you take our hard-adventure tours like, Mamasa Nature Walk & Trekking, Lore Lindu Adventure or any trekking that goes into the remote regions of Sulawesi, then you will not find better comfort accommodation than staying in the local people houses or at a very clear simple homestay.

What is Included in your Package Tour ?
The rate that will be given to you includes all land-transportation and accommodation during your trip, entrance fees, Guide fees, Porterage , Refreshment, boat-hire and donation. Fullboard is provided in some of our specialized package tours but if you would prefer to have a half board (Breakfast & Dinner), it can also be arranged so.

How can we reach Sulawesi (Celebes) ?
Since Makassar (or UjungPandang), the capital of South Sulawesi is the main gate to travel around Sulawesi Island. So, You have to get firstly to Makassar (previously UjungPandang) which can be reached by sea and by air. The national flight carrier Garuda Indonesia Airways (GA) and Merpati Airlines (MZ) serves 7 times flight carrier a day from all major cities of Indonesia, Bali, Jakarta, etc.

How can I reach Manado ?
Silk Air has two weekly flights directly from Singapore.
There are several daily connection flights from Jakarata or Denpasar via Makassar (UPG).

Can I reach Sulawesi (Celebes) by other possibilities ?
Yes, You can . Cruise-Ship of PELNI such as KM. Kambuna, KM. Kerinci, KM. Kalimu
are calling regularly at Makassar Harbour in UjungPandang

How can I contact Your Customer Service ?

You may contact us via Telephone at : + (62 411) 5332111 or via Fax at : + (62 411) 838299 or call us at our Mobile phone : + 62 899 9871111 (outside Indonesia) : 0899-9871111 (inside Indonesia) or via email at info@indoglobaltours.com.

How do I contact Your Customer Service from outside of Indonesia ?
One of our Customer Care Division will be happy to assist you. Please email us at customer-service and provide us with your phone number and the best time to contact you.

When are Emails Answered ?
Communication via e-mail has become common place in today's world. As the First Virtual Online Tours & Travel Service Company, IndoGlobal Adventure recognizes the importance of responding in a timely fashion to a Customer's question or request for information. We have established minimum standards on responding to e-mails to ensure that all customer inquiries or questions are answered quickly and efficiently.
IndoGlobal Adventure is committed to answering all customer service e-mails within 24 hours of receipt. In most cases, e-mails will be answered within 12 hours. To further ensure quality customer service, all incoming e-mails and subsequent responses are monitored by IndoGlobal Adventure Management. A IndoGlobal Adventure' Customer will always be given the superior personal customer service that they deserve and have come to expect from all of our employees.
If you have any questions or comments, please call + (62 411) 5332111 (24 hours) or e-mail us at customer-service.

Do you arrange the Airport transfers ?
Yes, we do. we can pick you upon your arrival at the airport and take you back there at the end of your trip. This is part of our service and therefore, You won't be charged as an additional one.

How long does it take from UjungPandang to Toraja Land by car ?
It takes 08 hours with pictureque drive-trip along the Buginese Villages including Lunch enroute stop.

What sort of vehicle do you proivide in your package tours ?

A private Fully Air-Conditioned Minibus or Car IndoGlobal Adventure Transport with its fleets of comfort private minibus or coach. If you have time, please click HERE to view our transport used in our tours

Is there any other passangers in the same vehicle we are using ?
No, There will be no other passengers. It is a private one.

Can you provide a multi-lingustic Speaking Tour Guide ?
Yes, We do. Besides English Speaking Guide, we also have our own Jerman, French, Italian, Spanish, Dutch and Mandarin Speaking Guide.

If we decide to go with your tours, then, how can I pay you ?
A deposit of 25 % of the tour price per person is payable at the time of booking.
This deposit prepayment can be made by direct wire transfer to our Bank Account as follow or with Credit Card thru PayPal:

Bank Central Asia
Jl. Ahmad Yani
Makassar, Sulawesi Selatan
INDONESIA

Account # 0255436789
Name: Hernan Halim
SWIFT Code: CENAIDJA

Note : All bank charges are the responsibility of the sender and Credit Card payment are subject to additional charge of 5.5%.

If by force, I have to cancel our Trip, Any refund from our deposit payment ?
Cancellation fees will not be charges by IndoGlobal Adventure. However, cancellation fees might be charged by other contractors such as hotel, transportation and others with whom agreement have been made and for such condition that may occur, these fees will be charged to the clients

Refund
After commencement of Tour, no refund, in full or a part, will be given for services included in the programme which are not utilised.

How do I pay the balance payment ?
The balance of the full tour price must be paid upon your arrival before the commencement of travel.

In related to Payment, do you have your price in Rupiahs. US $ or Euro € ?
Our quoted Tour-Price is based on U.S. dollars but you can pay us either with Cash (US$, EURO or IDR) Payment with traveller's cheques is also possible, but you can exchange them either at banks or at money changers in Makassar (UjungPandang) or in Manado.

If I intend to pay you in Rupiahs, how much is your exchange rate ?

Based on the daily or quoted exchange rate.

Are taxes added to your tour prices ?
No, Not at all ! Unlike most of the other tours and travel agents. We don't add a tax on our Tour Quoted Prices (absolutely no other hidden fees except our real Tour quoted Prices!)

Do you arrange tours to other regions of Indonesia ?
Yes, We do arrange some package tours to Kalimantan (Borneo), Irian Jaya (Papua), Komodo Island, Flores, Lombok, Bali, Sumba and others. Please also acknowledge that all of our trips operate directly by us not by third parties through our branch offices and representatives. By running directly every trips, we sure we could control directly the safety and quality of the trip as well as to provide you the up-dated information and quote you the most COMPETITIVE TOUR PRICES, direct from us the FIRST HAND Tour Operator.

What if I still have questions ?
If after reading our FAQs, we have not answered your questions, please contact us.



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Special Promo 2015 SPECIAL OFFER 2016

Toraja Exotic Package Tour
(4 Days / 3 Nights)

Special Offer Price from: US$ 242 / Person

This offer is valid only for Internet visitors who book through the site's Reservation form.

Minimum participants: 02 persons (Based on Twin Sharing)
Single Occupancy available on request!

Note : Prices can be changed any time with or without any notice.

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Bromo & Ijen Crater SIC Package Tour
(4 Days / 3 Nights & 3 Days / 2 Nights)

Date of Traveling: 24th - 27th September 2015

Special Offer Price from: IDR 1,490,000 / Person

This offer is valid only for Internet visitors who book through the site's Reservation form.

Minimum participants: 02 persons (Based on Twin Sharing)
Single Occupancy available on request!

Note : Prices can be changed any time with or without any notice.

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Makassar - Taka Bonerate National Park Package Tour
(5 Days / 4 Nights)

Special Offer Price from: US$ 299 / Person

This offer is valid only for Internet visitors who book through the site's Reservation form.

Minimum participants: 06 persons (Based on Twin Sharing)
Single Occupancy available on request!

Note : Prices can be changed any time with or without any notice.

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Jogjakarta SIC Package Tour
1 Day (Depart Everyday)

Special Offer Price from: US$ 78 / Person

This offer is valid only for Internet visitors who book through the site's Reservation form.

Minimum participants: 08 persons / Group
This are SIC Tour or Seat-In-Coach Tour and NOT Private Tour

Note : Prices can be changed any time with or without any notice.

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Ambon - Banda Neira Package Tour
(6 Days / 5 Nights)

Departure on Tuesday- On Private Tour starting from Ambon Airport

Special Offer Price from: US$ 615 / Person

This offer is valid only for Internet visitors who book through the site's Reservation form.

Minimum participants: 02 persons (Based on Twin Sharing)
Single Occupancy available on request!

Note : Prices can be changed any time with or without any notice.

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Komodo Island Special Offer
(4 Days / 3 Nights)

Special Offer Price from: US$ 328 / Person

This offer is valid only for Internet visitors who book through the site's Reservation form.

Minimum participants: 02 persons (Based on Twin Sharing)
Single Occupancy available on request!

Note : Prices can be changed any time with or without any notice.

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contact-us

Jl. Danau Mahalona No. 17
Perumahan Taman Toraja (Tanjung Bunga)
Makassar, South Sulawesi 90134
INDONESIA

Telephone:       + (62 411) 5332111
FAX:                 + (62 411) 838299
Hotline / SMS    + 62 899 9871111

Instant Messenging
Yahoo Messenger: indoglobaltours@yahoo.com
SKYPE: CyberDaeng
WhatsApp: +628999871111
LINE: +628999871111

Services
Incoming Tours within Indonesian Archipelago
Car Rental (Self Drive or with driver)
Domestic Flights Ticket
Adventure Package Tour
Bird Watching
White Water Rafting
Scuba Diving / Snorkeling Tour
Honeymoon Package Tour
Daily Sightseeing Tour

Bankers
Bank Central Asia
Account # 0255436789
Account Holder: Hernan Halim
SWIFT Code: CENAIDJA
Currency: IDR (Indonesian Rupiah)

  • Bank Internasional Indonesia
    Account # 2006692100
    Account Holder: Hernan Halim
    SWIFT Code: IBBKIDJA
    Currency: USD (United States Dollar)


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